Privacy Policy

Effective Date: October 2, 2025
Website: https://fatafatloot.com
Entity: Cosmoura Marketing Private Limited
Registered Office: Gali No. 3, New Colony Extension, Palwal, Haryana – 121102
Contact: support@fatafatloot.com

1. Introduction

This Privacy Policy (“Policy”) explains how Cosmoura Marketing Private Limited (“Company”, “we”, “us”, “our”) collects, uses, shares, and protects personal information obtained from users (“you”, “your”) while accessing or using the website https://fatafatloot.com (“Website”) and its related services.

By accessing or using our Website, you expressly consent to the terms of this Policy. If you disagree, you are advised not to use the Website or register as a user.

2. Applicability

This Policy applies to:

All users who register or purchase items on fatafatloot.com.
All information collected, processed, and stored by the Company in India.
All electronic communication, including promotional messages, is sent by the Company to its registered members.

This Policy is to be read in conjunction with our [Terms & Conditions] and [Refund & Returns Policy] available at https://fatafatloot.com/refund_returns/.

3. Information We Collect

We collect and store the following categories of personal information:

a. Registration Data:
Name, email address, mobile number, password, and any other details voluntarily provided during account creation.

b. Transaction Data:
Billing name, address, contact details, and order-related information necessary for invoicing and delivery.

c. Communication Data:
Details provided through customer support, feedback forms, and promotional subscriptions (SMS, email, WhatsApp, etc.).

d. Technical Data:
Cookies, device identifiers, IP address, browser type, access time, and pages viewed — used to improve Website performance and user experience.

4. Use of Information

Your information is used strictly for the following purposes:

Processing and completing your orders.
Generating invoices and maintaining transaction records.
Communicating updates, offers, and promotions.
Providing customer support and handling service requests.
Complying with applicable Indian tax, accounting, and data protection laws.
Improving Website functionality, personalization, and marketing reach.

5. Sharing of Information

We do not sell, rent, or trade your personal information. However, limited sharing may occur in the following cases:

a. Courier and Delivery Partners:
User name, address, and contact number are shared with reputed Indian courier partners solely for delivery purposes.

b. Payment Gateway:
We use PhonePe as our authorized payment processor. All financial information, including card or UPI details, is handled directly by PhonePe in compliance with RBI and PCI-DSS standards. We do not store or access your financial credentials.

c. Legal and Regulatory Compliance:
Information may be disclosed when required under applicable laws, court orders, or government directives.

6. Communication and Marketing

By registering on fatafatloot.com, you consent to receive:

Transactional updates via SMS, WhatsApp, or email.
Promotional communications about discounts, new arrivals, and offers.

You may opt out of promotional messages anytime by following the “unsubscribe” instructions included in our communications or by writing to support@fatafatloot.com.

7. Cookies and Tracking Technologies

We use cookies and similar tools to:

Recognize repeat visitors.
Analyze user behavior to enhance site performance.
Customize promotional content.

You may disable cookies through your browser settings, though certain features of the Website may not function optimally thereafter.

8. Data Retention

We retain personal information as long as necessary for the purposes stated above, or as required by law.
Once data is no longer needed, it is securely deleted or anonymized.

9. Data Security

We implement reasonable security practices and procedures, including encryption and restricted access, to protect personal data from unauthorized access, alteration, or disclosure.
However, no digital platform can guarantee absolute security. Users are responsible for maintaining the confidentiality of their login credentials.

10. User Rights

As per applicable Indian data protection laws, you have the following rights:

To request access to your personal data.
To correct or update inaccurate information.
To withdraw consent or request deletion of your account.

For any such request, please get in touch with support@fatafatloot.com. We will verify your identity before acting on your request.

11. Account Deletion

Users may delete their account at any time by sending a written request to support@fatafatloot.com. Upon verification, your account and associated personal data will be permanently removed, except as required for legal or transactional records.

12. Links to Third-Party Websites

Our Website may contain links to external sites operated by third parties. We are not responsible for their privacy practices or content. Users are advised to review the privacy policy of such external sites before interacting with them.

13. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect or store information from minors.

14. Grievance Officer

In accordance with the Information Technology Act, 2000, and related rules, the Company has appointed a Grievance Officer:

Name: Grievance Officer, Cosmoura Marketing Private Limited
Email: support@fatafatloot.com
Address: Gali No. 3, New Colony Extension, Palwal, Haryana – 121102

Any complaint or concern regarding the misuse or handling of data may be addressed to the Grievance Officer at the above contact.

15. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time. The revised version will be posted on this page with an updated effective date. Continued use of our Website constitutes acceptance of the updated Policy.

16. Jurisdiction

This Policy and any disputes arising therefrom shall be governed by and construed in accordance with the laws of India. The courts at Palwal, Haryana, shall have exclusive jurisdiction.

✅ Summary:
fatafatloot.com respects your privacy and values transparency. We collect only what’s necessary, use it responsibly, and protect it diligently.