Returns & Refund Policy
Welcome to Fatafatloot Shop! We appreciate your business and strive to ensure that you have a pleasant shopping experience with us. Our collection of perfumes, deodorants, and cosmetic items is carefully curated, and we want you to be completely satisfied with your purchase. However, due to the nature of these products, we have specific guidelines regarding returns and refunds.
No Refunds Policy
- Final Sale: All purchases made on our website are final. Given the personal nature of cosmetics and fragrance products, we do not accept returns or offer refunds on any opened or used items. This policy helps ensure the safety and hygiene of all our customers.
- Damaged or Defective Products: We take great care in packaging our items. However, if you receive a product that is damaged or defective, please contact our customer service team within 48 hours of delivery.
- Incorrect Items: If you find that you received an item different from what you ordered, please reach out to us within 48 hours. We will verify your order and arrange for the correct item to be sent to you within 10-15 days at no extra cost.
How to Contact Us
If you have any questions or need assistance regarding your order, please don’t hesitate to contact our customer service team:
- Email: support@fatafatloot.com
Our team is available to help you Monday through Friday from 11:00 AM to 5:00 PM.
Important Considerations
- Product Descriptions: We encourage you to read product descriptions, ingredients, and customer reviews before making a purchase. This will help ensure you select the right products for your needs.
- Color and Scent Variations: Please note that colors and scents may vary based on individual perception. We cannot guarantee that the product will meet your personal preferences.
Thank you for your understanding of our policies. We value your trust and are committed to providing you with the best possible products and services!